All clients are required to read and sign our liability waiver before they can participate in any Fit5 Studio classes. Classes at Fit5 Studio may be physically strenuous and you voluntarily participate in them with full knowledge that there is risk of personal injury or property loss. Neither you, your heirs, assigns or legal representatives will sue or make any other claims of any kind whatsoever against LivFit, LLC or its members for any personal injury or property damage/loss whether caused by negligence or otherwise. The required waiver removes all liability from Fit5 Studio AND authorizes Fit5 Studio to charge the credit card on file for late cancels and no shows. PRIOR TO SIGNING THE LIABILITY WAIVER PLEASE READ CAREFULLY, UNDERSTAND FULLY, AND ASK QUESTIONS IF ANYTHING IS UNCLEAR. WE ARE HERE TO SUPPORT YOU. MAKE SURE YOU UNDERSTAND THE WAIVER. BY SIGNING THE WAIVER, YOU ARE SIGNING AWAY YOUR LEGAL RIGHTS AND YOU AGREE TO BE BOUND BY ALL THE TERMS OF THIS WAIVER.
Late Cancel/No Show Policy
All clients who sign reserve a spot in class will be subject to late cancel/no show policy fees.
If you sign up for class and cannot make it, please cancel your reservation online or through the Fit5 app at least 8 hours before your class start time. This will allow enough time for clients on the waitlist to be added into the class.
If you late cancel (within 8 hours prior to the class start time) or do not show up for class, you are subject to the fees listed below:
– Unlimited Members: $20 fee will be processed
– Limited Memberships: A class will be deducted from your account
– Class Pack Holders: A class will be deducted from your class pack
– Drop-In: No refund will be processed and drop-in is not transferrable to another date and time
– All cancelations must be done through the Fit5 app or online. If technology is not your friend that day, please email us at firstname.lastname@example.org
If you become ill, please make sure you cancel your reservation. If you are past your early cancelation window, please email us right away. Late cancelation fees will be waived if you are sick. The health and safety of our clients and staff is our top priority. If you test positive or are exposed to COVID please do not come to the studio for at least 14 days.
Please arrive at least 10 minutes before the start of class. This allows you to hand sanitize & put on your grip socks. If you arrive 5 minutes or more after the start of class, you will not be allowed to enter the studio and you will be subject to the late cancel/no show fees. We do not allow you to enter the studio late, due to the disruption of our other clients who have started their workout.
If a class is full, you can add yourself to the waitlist through the Fit5 app or online. Please enable email/text alerts in your Fit5 account so you are notified if you are added to the class. If you are not receiving alerts, please contact us right away so we can adjust your notification settings.
Due to the nature of Fort Collins weather, our goal is to be a reliable business but not to put our staff or clients in a compromising situation.
- Any classes 5am-8am – Decision will be made the night before by 9pm.
- Any classes 8:30 am+ will be decided 2 hours prior to the scheduled class time.
- Fit5 Studio will be contacting you via email if there is a class cancellation due to inclement weather. Please update your email and cell phone information in your Fit5 account. Postings will also be made on Fit5 Studio Instagram and Facebook page.
- In the event that there are electrical outages in the area. Please provide a cell phone number.
You will NOT be charged for any cancelled classes that we, Fit5 Studio, cancels due to inclement weather. You will be automatically “early” cancelled in the system. If YOU choose to cancel in less than 8 hours in advance, you will be charged for that class.
Contracts are billed on a monthly recurring basis
Each contract has its own minimum monthly commitment. By purchasing a membership with a commitment, the client understands they are legally bound to fulfill every payment within the contract terms.
If you would like to change your monthly membership package, you must fulfill your current contract before you can downgrade your membership. Written notice must be given at least 14 days before your auto renew date.
Fit5 reserves the right to terminate/suspend your booking privileges until all past due/unpaid balances are fulfilled. Client understands that they will be responsible and liable for any fees including attorney fees and collection costs that Fit5 may incur in its efforts to collect any past due or unpaid balances from you.
To cancel any auto-renew membership (which has completely fulfilled it’s minimum monthly commitment) a written notice at least 14 days before renewal must be submitted via email.
Memberships begin on the date of purchase
Unused limited membership classes do not roll over (4x, 8x & 12x month). Use them or lose them!
Friend/Family guest passes do not roll over to next month
Class packs expire 6 months from date of purchase.